When it comes to setting up your small business, there are a great number of things to worry about. Among them? Implementing a phone system for use by a small, handful of employees or by vast quantities of call center drones… or any combination of employees in between.
There are a great number of sophisticated VOIP solutions out there. You can go the Microsoft route and implement a “unified communications” suite like Microsoft Office Communications Server. Similarly, you can go with a richly-complex Windows Server-based solution like ShoreTel. If you’re a true rogue, you can alternatively go the open-source route and opt for a Linux-based phone system like Asterisk.
Of course, there’s always an online solution that’ll save you from investing in either hardware or software. (For the most part, at least.) Enter Zaplee. Zaplee integrates with your existing Skype account(s) to provide you with an easy way to manage departments, extensions, greetings, forwarding, complex routing, etc.
Getting everything setup, at least according to the site, is a pretty straight-forward, 4 or 5-step process: download the software, setup the extensions, setup departments, record greetings and then, well, go live. Check out the Zaplee feature tour to get an overview of how the system looks and works.
As a side note, there are two flavors of Zaplee: the $5-a-month (for unlimited users) solution that you can manage from your desktop, alongside the Skype software. The other option, Zaplee On-Demand, at $10-a-month (also for unlimited users) is entirely Web-based.
Overall, it’s a pretty impressive, quick and easy way to get a phone system setup in your office. Sure, you might very well outgrow it eventually and you might decide that you’re better off with one of the aforementioned paths I mentioned above (OCS/ShoreTel/Asterisk) but, then again, Zaplee might just do everything you need… and at a ridiculously-low price.
What say you? What voice system have you decided upon/deployed for your office?